Needs attention
An open fault is waiting on a decision or a routine has gone past its window. The building is telling you to act, and shows you on what.
Client portal · For building owners and managers
Every building you are responsible for, one login.
You carry the legal obligation to keep the essential fire safety measures in your buildings maintained and to hold the evidence. The Maintenance Partners client portal puts that evidence in front of you: a plain verdict for every building, the open faults with photos, the quotes waiting on you, the service schedule and every document, across every contractor who uses the platform. Free, unlimited, and it never costs anyone a seat.
Your fire contractor invites you by email. Open the invitation to set up your login, then sign in here.
The first thing you see
Each building opens with a plain verdict
No reading a schedule to work out whether you are compliant. The portal reads it for you and says one of four things.
Due now
Scheduled servicing is inside its window and booked. Nothing for you to do, and you can see the date.
On schedule
Every routine on every asset is inside its window and no fault is open. The record you would want an assessor or insurer to see.
Partly unknown
Some assets have no service date recorded yet, usually right after a building changes contractor. The portal says so rather than guessing.
Inside every building
What the portal gives you
Open faults, most severe first
Every open defect with the asset it belongs to, the technician's photos, and the quote if there is one. Approve a defect's rectification or a quote in the portal, or straight from the emailed link without signing in.
Book work or report a fault
Report a fault or request work from the portal. It goes straight onto the building's record with your contractor, marked urgent if you say so, and they book the work. In an emergency, call 000.
The service schedule
Every routine on every asset, grouped the way you need it: past its window, due now, coming up, and no date recorded.
Recent visits
A dated timeline of every attendance at the building, what was done and who did it.
The equipment register
Every extinguisher, detector, hose reel, pump, door and panel in the building, with its history behind it.
Documents, photos, quotes, invoices
Service reports, certificates and photographs to download, plus every quote and invoice as a PDF, including past ones. The portal shows what is owed.
Access
One login. Exactly the right view.
Across every contractor
One login covers every building you own or manage, from every fire contractor that uses Maintenance Partners. A portfolio across three contractors is still one screen.
Down to a single level
Access can be given to a whole client, to one site, or to a single level, so a tenant on level 3 sees only their area and the body corporate sees the whole building.
The contractor sets the view
Your contractor decides what each person sees: money, faults, documents and photos, and who attended. A facilities manager and a tenant can look at the same building and see different things.
Questions
Owner and manager questions, answered.
Does portal access cost the building owner or the contractor anything?
No. Client portal access is free and unlimited. A portal user never takes a seat on the contractor's licence, and the owner pays nothing.
How does a building owner get access?
Your fire contractor invites you by email. Open the invitation to set up your login, then sign in at the client portal. One login covers every building you have been given access to, from every contractor who uses Maintenance Partners.
Can I pay invoices in the portal?
The portal shows every quote and invoice, including past ones, as PDFs, and shows what is owed. Payment is made to your contractor the way you do today; the portal does not take payment.
Can a tenant see only their own floor?
Yes. Access can be given to a whole client, to one site, or to a single level, so a tenant on level 3 sees only their area. The contractor also decides what each person sees: money, faults, documents and photos, and who attended.
Fire contractors
Give every client this view, at no cost to you or them.
The portal is included in every licence and never uses a seat. An owner of forty buildings who can see all forty on one screen does not put the contract out to tender. Sixty minutes with the people who build it.