Terms of service
1. The service
Maintenance Partners provides a cloud-based fire compliance platform including field mobile applications and a web-based office portal ("the Service"). These terms apply to every organisation and individual that subscribes to, evaluates, or uses the Service.
2. Accounts and access
You must maintain accurate account details, keep your authentication credentials confidential, and not share individual accounts between users. You are responsible for all activity that occurs under your account. We may suspend access that appears to threaten the security or integrity of the Service.
3. Subscription and billing
Subscriptions are priced per user per month, invoiced monthly, in Australian dollars, exclusive of GST. There are no fixed-term lock-in contracts; you may cancel at any time and retain access through the end of the current billing period. Unpaid invoices may result in suspension until the balance is cleared.
4. Your data
You retain ownership of the data you put into the Service. We process that data only to deliver the Service, to operate our business in accordance with our privacy policy, and to comply with law. You can export your data at any time in standard machine-readable formats. On termination, we retain data for a reasonable period to allow migration and then delete it in accordance with our retention schedule.
5. Acceptable use
You agree not to use the Service to breach any law, infringe any third party's rights, compromise the security of the Service or other users, or reverse-engineer the Service. We may remove content that violates these terms and, in serious cases, terminate accounts responsible.
6. Availability
We target high availability and will provide reasonable advance notice of planned maintenance. Unplanned outages are logged and communicated to customers. No service-level commitment is implied beyond what is expressly described in a signed agreement between you and Maintenance Partners.
7. Warranties and liability
The Service is provided without warranties except those that cannot be excluded under the Australian Consumer Law. To the maximum extent permitted by law, our aggregate liability for any claim relating to the Service is limited to the fees you paid us for the Service in the twelve months preceding the event giving rise to the claim. Neither party is liable for indirect or consequential loss.
8. Termination
Either party may terminate the agreement for convenience on reasonable notice. We may suspend or terminate for material breach that is not remedied after written notice. You remain liable for fees accrued up to the effective date of termination.
9. Changes to these terms
We may update these terms from time to time. Material changes will be announced on the website and, for existing customers, by email at least 30 days before they take effect.
10. Governing law
These terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of that state.
11. Contact
Questions about these terms: admin@maintenancepartners.com.au.